Privacy Policy

This Privacy Policy describes how Alpine Co-Hosts (“we,” “us,” or “our”) collects, uses, and shares personal information of users (“you” or “users”) of our website, www.alpinecohosts.com (the “Site”). By accessing or using our Site, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.

1. Information We Collect

Information You Provide Directly:

Contact Information: When you contact us through the Site (e.g., via contact forms, email, bookings), we may collect your name, email address, phone number, and any other information you choose to provide.
Inquiry Information: Details about your inquiry, such as your interest in our vacation rental management services or specific questions you may have.
Information Submitted Through Forms: Any information you submit through forms on our Site, such as requests for consultations or property evaluations, may be used for email and SMS marketing purposes, in accordance with your consent where required by applicable law.
SMS and Email Communications: If you communicate with us via SMS text messages or email, we may collect the content of those communications and your contact information.
Payment Information: If you engage in transactions with us (e.g., for management fees or other services), we or our third-party payment processor, Stripe, may collect your payment details, such as credit card information or other payment method details.

Information Collected Automatically:

Log Data: Our servers automatically record certain information when you access or use our Site. This may include your IP address, browser type, operating system, referring URLs, device information, pages you visit on our Site, and the dates/times of your access.
Cookies and Similar Technologies: We may use cookies, web beacons, and other similar technologies to collect information about your browsing activities on our Site. Cookies are small data files stored on your device that help us improve our Site and your experience. You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features on our Site.
Analytics Information: We use the following analytics services to collect and analyze information about your use of the Site and our advertising efforts:

Google Analytics: We use Google Analytics to track website traffic, user behavior, and engagement metrics to understand how users interact with our Site and improve its performance. This may include demographic data and interests.
Google Ads: We may collect information related to your interactions with our Google Ads campaigns, including which ads you click on and your activity on our Site after clicking an ad. This helps us measure the effectiveness of our advertising and personalize your experience.
Microsoft Clarity: We use Microsoft Clarity to gain insights into how users interact with our Site through session recordings, heatmaps, and other user behavior analytics. This helps us identify areas for improvement in user experience.
Facebook Ads: We may collect information related to your interactions with our Facebook Ads campaigns, including which ads you click on and your activity on our Site or our Facebook presence after clicking an ad. This helps us measure the effectiveness of our advertising and personalize your experience on and off Facebook.
Instagram Ads: Similar to Facebook Ads, we may collect information related to your interactions with our Instagram Ads campaigns, including which ads you click on and your activity on our Site or our Instagram presence after clicking an ad. This helps us measure the effectiveness of our advertising and personalize your experience on and off Instagram.

SMS and Email Tracking: We use tracking technologies within our SMS text messages and emails sent through Constant Contact and other platforms to monitor delivery, open rates, click-through rates, and other engagement metrics to improve our communication effectiveness.

2. How We Use Your Information

We may use the personal information we collect for the following purposes:

To Respond to Your Inquiries: To communicate with you and respond to your questions, requests, or feedback, including via SMS and email.
To Provide Our Services: To provide you with information about our vacation rental management services in Vail, Colorado, and to fulfill your requests for consultations or property evaluations. We also use Host away to manage our property listings, bookings, guest communications, and operational workflows.
To Process Payments: If you engage in transactions with us (e.g., for management fees or other services), we will use your payment information, which may be collected directly by us or through our third-party payment processor, Stripe, to process those payments securely.
To Improve Our Site and Communications: To analyze Site usage trends (using Google Analytics and Microsoft Clarity), monitor the effectiveness of our content, improve the design and functionality of our Site, and optimize our SMS and email communications based on engagement metrics.
To Personalize Your Experience: To tailor the content and information we provide to you based on your interests and interactions with our Site and our advertising (including Google Ads, Facebook Ads, and Instagram Ads).
For Marketing and Promotional Purposes: With your consent where required by applicable law, we may send you emails or SMS messages (via Constant Contact and other platforms) about our services, promotions, or other information we think may be of interest to you. You can opt-out of receiving these communications at any time (see “Your Choices” below).
To Evaluate and Improve Advertising Campaigns: To measure the effectiveness of our Google Ads, Facebook Ads, and Instagram Ads campaigns and other advertising efforts and to optimize our ad targeting and content.
For Legal and Compliance Purposes: To comply with applicable laws, regulations, legal processes, or government requests.
To Protect Our Rights and Safety: To protect our rights, property, or safety, and the rights, property, or safety of our users or others.

3. How We Share Your Information

We may share your personal information with the following categories of recipients:

Service Providers: We may share information with third-party service providers who assist us in operating our Site, conducting our business, or providing services to you (e.g., website hosting, analytics providers including Google Analytics and Microsoft Clarity, SMS messaging platforms, our email marketing platform Constant Contact, and our payment processor, Stripe, for the purpose of processing payments). These service providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.
Advertising Partners: We may share anonymized or aggregated data with advertising partners, including Google, Pinterest, Bing, Yelp, Facebook, and Instagram, to help us understand the effectiveness of our campaigns and reach relevant audiences.
Business Transfers: In the event of a merger, acquisition, reorganization, sale of assets, or similar transaction, your information may be transferred to a successor entity.
Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal request, such as a subpoena, court order, or government investigation.
Protection of Rights: We may disclose your information when we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of our users or others.
With Your Consent: We may share your information with third parties with your explicit consent.

4. Your Choices

Cookies: Most web browsers are set to accept cookies by default. You can usually modify your browser settings to decline cookies or to alert you when cookies are being sent. However, disabling cookies may affect your ability to use certain features of our Site.
Marketing Communications: You can opt-out of receiving marketing emails or SMS messages from us by following the unsubscribe instructions included in those communications or by contacting us directly.
Google Analytics: You can opt-out of Google Analytics tracking by installing the Google Analytics opt-out browser add-on available at https://tools.google.com/dlpage/gaoptout.
Microsoft Clarity: You can learn more about how Microsoft Clarity uses your data and your privacy options at https://clarity.microsoft.com/privacy.
Advertising Preferences: You can manage your ad preferences on Google through your Google account settings and on Facebook and Instagram through your ad preferences settings on those platforms.

5. Data Security

We take reasonable measures to protect the personal information we collect from loss, misuse, unauthorized access, disclosure, alteration, and destruction. However, no internet transmission or electronic storage is completely secure, so we cannot guarantee absolute security.

6. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

7. Links to Other Websites

Our Site may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the privacy practices of these other websites. We encourage you to review the privacy policies of those websites before providing any personal information.

8. Children's Privacy

Our Site is not intended for children under the age of 16. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post any changes on this page and update the “Last Updated” date at the top. We encourage you to review this Privacy Policy periodically. Your continued use of the Site after any changes to this Privacy Policy constitutes your acceptance of the revised policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Alpine Co-Hosts

2077 N. Frontage Rd. W. Ste #105

info@alpinecohosts.com

720-402-9453

By using our Site, you signify your acceptance of this Privacy Policy.